1jgame Privacy Policy

1. Who We Are

1jgame ("we", "us", "our") operates the online casino and sports betting platform accessible at 1jgame.bet. We are the data controller responsible for the personal data of all registered players on our platform. As data controller, we determine the purposes and means of processing your personal data in connection with the services we provide.

1jgame operates under an international gaming licence and serves players across Pakistan, providing cricket betting, live dealer casino games, slots, Dragon and Tiger, Big Hammer, and other gaming verticals with full Pakistani Rupee (PKR) support. Our data protection practices apply equally to all registered users regardless of location, subject to the applicable laws of each user's jurisdiction.

For all privacy-related enquiries, data rights requests, or complaints, you may contact our designated Data Protection contact at the email address stated in Section 15. Email is displayed as plain text and is not a clickable link.

2. Personal Data We Collect

2.1 Registration Data

When you create a 1jgame account, we collect the following personal data that you provide directly:

• Full legal name as it appears on your CNIC or passport;
• Date of birth (used to verify you are aged 21 or above);
• Pakistani mobile phone number;
• Email address;
• Residential address;
• Username and hashed password (passwords are never stored in plain text).

2.2 KYC Verification Data

As part of our Know Your Customer (KYC) obligations under our international gaming licence, we collect:

• Scanned copies or photographs of your Computerised National Identity Card (CNIC), Pakistani passport, or other government-issued identification;
• Proof of payment method (e.g., a screenshot of your JazzCash or EasyPaisa account confirming account ownership);
• In certain cases, a selfie or liveness verification image to confirm the identity document belongs to you.

2.3 Financial Data

In connection with deposit and withdrawal processing, we collect:

• Payment method type and account identifier (e.g., JazzCash mobile number, EasyPaisa account number, HBL/UBL/Meezan Bank account details);
• Transaction amounts, timestamps, and reference numbers;
• Deposit and withdrawal history for your account.

Full card numbers and banking credentials are never stored by 1jgame. Payment processing is handled by our licensed payment partners, who maintain their own PCI-DSS compliant data security environments.

2.4 Gaming Activity Data

We maintain records of your gaming activity on the 1jgame platform, including:

• Games played, bet amounts, outcomes, and session durations;
• Sports betting markets accessed, wagers placed, and settlement outcomes;
• Bonus offers claimed and wagering requirement progress;
• Responsible gaming tool settings (deposit limits, self-exclusion status, session reminders).

2.5 Technical & Device Data

When you access the 1jgame platform, we automatically collect certain technical data:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited, features used, and navigation path within the platform;
• Session start and end times;
• Referral source (how you arrived at the 1jgame platform).

2.6 Support & Communications Data

When you contact 1jgame through our live chat or email support channels, we retain records of those communications, including the content of messages, dates, and any resolution steps taken. This data is used for quality assurance and to ensure consistency in how we handle repeat enquiries from the same player.

3. How We Collect Your Data

1jgame collects personal data through the following channels:

• Directly from you: Registration forms, KYC submission, support communications, and account settings updates;
• Automatically: Cookies, server logs, and device fingerprinting technologies when you access the platform;
• From payment providers: Transaction confirmation data from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank in connection with deposit and withdrawal processing;
• From KYC verification partners: Identity verification results and fraud risk scores from our third-party KYC service providers;
• From fraud prevention systems: Risk signals and device reputation data from our fraud prevention technology partners.

4. Why We Use Your Personal Data

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, device data	Contract performance
Age and identity verification (KYC)	Registration data, KYC documents	Legal obligation
Payment processing	Financial data, KYC data	Contract performance
Fraud and money laundering prevention	All data categories	Legal obligation, legitimate interests
Responsible gaming monitoring	Gaming activity, responsible gaming settings	Legal obligation, legitimate interests
Customer support	Support communications, account data	Contract performance
Platform improvement and analytics	Technical data, gaming activity	Legitimate interests
Marketing communications (opt-in only)	Email address, phone number	Consent
Regulatory reporting and compliance	All data categories	Legal obligation

5. Legal Basis for Processing

1jgame processes your personal data only where a valid legal basis exists under applicable data protection law. The four legal bases we rely on are:

• Contract Performance: Processing necessary to provide you with the 1jgame service, including account management, payment processing, and customer support;
• Legal Obligation: Processing required for compliance with our licensing conditions, anti-money laundering obligations, and responsible gaming regulations;
• Legitimate Interests: Processing carried out for our legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and interests;
• Consent: Processing for marketing communications, where you have provided clear, affirmative consent. You may withdraw this consent at any time with no effect on the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 Service Providers

1jgame shares personal data with a limited number of third-party service providers who assist us in operating the platform. These include:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing deposits and withdrawals;
• KYC & Identity Verification Partners: Third-party providers who process identity document scans and perform biometric or liveness checks;
• Fraud Prevention Providers: Technology providers who analyse device and behavioural signals to detect and prevent fraudulent activity;
• Cloud Infrastructure Providers: Hosting and database providers who store platform data in encrypted, access-controlled environments.

All service providers are bound by contractual data processing agreements that prohibit them from using 1jgame player data for any purpose other than the specific service they are contracted to provide.

6.2 Regulatory and Law Enforcement Disclosure

1jgame may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or our licensing obligations. We will always seek to limit any such disclosure to the minimum data necessary to satisfy the legal requirement.

6.3 What We Will Never Do

7. Cookies & Tracking Technologies

7.1 Types of Cookies We Use

1jgame uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies while using the platform.
• Functional Cookies: Remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how players navigate and use the platform, so we can improve performance and user experience. These cookies do not identify you individually.
• Fraud Prevention Cookies: Used by our fraud detection systems to identify unusual patterns that may indicate account compromise or fraudulent activity.

7.2 What We Do Not Use

1jgame does not use third-party advertising cookies, social media tracking pixels, or any cookie technology designed to track your behaviour across other websites for the purpose of targeted advertising. Our cookie use is limited to operating and improving our own platform.

7.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Instructions for managing cookies are available in the help documentation of all major browsers. Please be aware that disabling functional or analytics cookies may limit certain platform features, and disabling strictly necessary cookies will prevent you from accessing your 1jgame account.

8. Data Retention

1jgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your account plus 5 years following account closure, in compliance with anti-money laundering record-keeping requirements;
• KYC Documents: Retained for a minimum of 5 years following account closure or the completion of the last transaction, whichever is later;
• Financial Transaction Records: Retained for 5 years from the date of the transaction;
• Support Communications: Retained for 2 years from the date of the last interaction;
• Marketing Consent Records: Retained for the duration of your consent plus 1 year following withdrawal of consent, as evidence of the consent given;
• Technical & Device Logs: Retained for 12 months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for statistical and business analysis purposes.

9. Data Security

1jgame implements technical and organisational security measures proportionate to the risks associated with processing personal data in an online gaming environment. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and 1jgame servers is encrypted using TLS 1.3;
• Encryption at Rest: Personal data stored in our databases is encrypted using AES-256;
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, enforced by role-based access controls and multi-factor authentication;
• Penetration Testing: Our platform undergoes regular security assessments and penetration tests conducted by independent security specialists;
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority within the timeframe required by applicable law.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data 1jgame holds about you:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of receiving a verified request;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly from your account settings;
• Right to Erasure: You may request deletion of your personal data where we no longer have a legitimate purpose or legal obligation requiring us to retain it. Note that KYC and financial transaction data must be retained for the periods specified in Section 8 regardless of a deletion request;
• Right to Restriction: You may request that we restrict our processing of your data while a dispute or correction request is pending;
• Right to Data Portability: You may request a machine-readable export of the personal data you have provided to us;
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you have grounds relating to your particular situation;
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact our support team with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days. In complex cases, we may extend this to 60 days with prior notice to you.

11. Children & Minors

1jgame employs mandatory age verification as part of the KYC process for all registered players. Any account where age verification cannot be completed to our satisfaction will be suspended and any funds held in that account will be frozen until the matter is resolved. We take underage access to gambling platforms extremely seriously and will cooperate with any regulatory investigation into such incidents.

12. International Data Transfers

1jgame operates internationally and may transfer personal data to service providers located outside of Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements with all third-party service providers incorporating data protection obligations;
• Use of service providers who maintain certifications (such as ISO 27001) demonstrating adequate data security standards;
• Transfer only to jurisdictions where the receiving party can demonstrate a standard of data protection adequate to protect your rights and interests.

We do not transfer personal data internationally where doing so would undermine the protections afforded to you under applicable data protection law, or where the transfer is not required for the provision of services to you.

13. Marketing Communications

1jgame may send you promotional communications — including information about new games, bonus offers, and platform updates — where you have provided explicit consent to receive such communications. You may opt in to marketing communications during registration or from your account settings at any time.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences from within your 1jgame account settings;
• Clicking the unsubscribe link in any marketing email you receive from us;
• Contacting our support team and requesting removal from our marketing list.

Withdrawal of marketing consent will be processed within 5 business days. Please note that opting out of marketing communications does not opt you out of transactional communications, such as deposit confirmations, withdrawal notifications, KYC requests, and account security alerts, which are sent regardless of marketing preferences as they are necessary for the operation of your account.

1jgame does not send unsolicited SMS or WhatsApp messages. If you receive a message purporting to be from 1jgame that you did not consent to receive, please contact our support team immediately as this may indicate an attempt to impersonate our brand.

14. Changes to This Privacy Policy

1jgame reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in our data practices, applicable law, or our service offering. When material changes are made to this policy, we will:

• Update the "Last Reviewed" date displayed at the top of this page and in the Table of Contents;
• Notify registered players by email at least 14 days before the updated policy takes effect, where the changes materially affect your rights or our data practices;
• Display a notification banner on the 1jgame platform for a period of 30 days following any material policy update.

Your continued use of the 1jgame platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any update to this policy, you should discontinue use of the platform and contact our support team to close your account and request deletion of your data.

15. Contact & Complaints

For all privacy-related enquiries, data rights requests, or complaints regarding how 1jgame handles your personal data, please contact our support team. When submitting a data rights request, please include your registered account username and a clear description of your request to help us respond efficiently.

If you believe that 1jgame has handled your personal data in a manner that violates applicable data protection law and we have not resolved your complaint to your satisfaction, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. Our support team can provide further guidance on which authority may be applicable to your circumstances.

We take all privacy complaints seriously. Every complaint submitted to 1jgame is reviewed by our data protection team and responded to within the timescales set out above. We are committed to resolving privacy concerns fairly and transparently.